Vilkår og betingelser

The Terms and Conditions of Service (hereinafter referred to as the “Terms” or “TOS”) govern and apply to your access and use of the site LocalFood and subsites, application and tools (hereinafter referred to as the “Service”). By accessing this Service, you agree to be bound by these Terms. If you do not agree with the Terms, you are prohibited from using or accessing this Service. Nova Manus AS (“the Company” or “we”) is the provider of the Service and has furnished these Terms. The Terms stated below are intended for private individuals. Please see our terms for business users if you are not acting as a private individual.

LocalFood is a marketplace where vendors and customers meet and agree on purchasing of food and other comestibles. LocalFood / Nova Manus AS are not part in any purchase agreements or communication between vendors and customers. LocalFood will provide means of ordering and payment, although all responsibilities with regards to delivery, communication, complaints and returns are the sole responsibility of the vendors. The separate terms between vendor and customer are set forth here.

User account for private individuals

•  In order to use the Service you need to be at the legal age of majority and at least 18 years old, because you need to be responsible for your actions and capable of entering into this agreement governed by the Terms.

•  You represent and warrant that all information that you submit upon creation of your account, or at other times, is correct.

•  You are solely responsible for maintaining the confidentiality of your username and password.

•  You are not allowed to transfer your account to another party without consent from the Company.

•  If you are a vendor/business, you have to create a user account for businesses. Whether you need to create a user account for businesses depends on whether you buy items to resell, selling the same goods often and / or for a large sum of money, you have a company that operates within the categories you are listing online and/or you use a logo in the listing. Furthermore you will be considered to be a business if you are self-employed or your use is similar to the use of a self-employed user. The Company reserves the right to determine whether you need to create a business user account.

•  You may disable and delete your account at any time.

•  The Company has the right to limit, suspend or terminate your user account and access to the Service if the Company believes you are abusing the Service in any way. Company also has the right to refuse or terminate all parts of the Service to anyone at its own discretion.

Using LocalFood

•  You are solely responsible for the content and information that you post, upload or otherwise make available on and via the Service.

•  It is assumed that you are familiar with applicable law and regulations, and not use the Service in any way that violates any laws and regulations. You are not allowed to list items prohibited by law.

•  You may not post, distribute, or reproduce in any way any copyrighted material, trademarks or other proprietary information without the express consent of the owner of such proprietary rights. If necessary, it will be your sole responsibility to prove such consent.

•  The Service is a marketplace, a mediator of purchases and sales, and disclaims any liability in connection to the accuracy of the content in the listing and for the completion of the sale including but not limited to delivery and payment of goods. However, we ask you to file a report if a customer fails to pay for items, a vendor fails to deliver items or a user otherwise fails to perform its contractual obligation so that the Company can decide whether to terminate the applicable user account.

•  Company may moderate all content and ultimately decide whether to remove a listing to the extent such content includes, is in conjunction with, or alongside any, Objectionable Content. Objectionable Content includes, but is not limited to: (i) sexually explicit materials; (ii) obscene, defamatory, libellous, slanderous, violent and/or unlawful content or profanity; (iii) content that is deceptive or fraudulent.

Intellectual property rights

You agree to give Company a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, make publicly display, publish, translate and distribute any user content that you post on or otherwise provide to the Service. Company will however only use this content in connection with any purpose related to the operation, development and marketing of the Service. This does not limit your rights according to the GDPR.

You retain ownership of all rights, including intellectual property rights, in all content that you post to the Service.

Disclaimer of warranties

The content of the Service is provided "as is" and on an “as available” basis. Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Company reserves the right to modify or discontinue the Service with or without notice.

Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

From time to time, the Service will be unavailable due to both planned and unplanned maintenance.

Revisions and Errata

Company may make changes to the Service at any time without prior notice. Company does not, however, make any commitment to update the Service.

Limitations of liability

In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the Service, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage.

Indemnification

Company, its parents, subsidiaries, affiliates, officers and employees shall be indemnified from any claim or demand, including reasonable attorney’s fees and cost, made by any third party due to or arising out of your use of the Service, or others use of your account.

Site Terms of Use Modifications

Company may revise these Terms of use at any time without notice. By using the Service you are agreeing to be bound to the then current version of these Terms of use.

Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Transfer of personal data

Transfer of personal data will be handled according to the GDPR and our Privacy Policy.

Governing Law

This Term of Use are subject to the laws of Norway without regard to principles for choice of law. You agree to the exclusive jurisdiction of the courts of Norway to resolve any dispute or claim that arises from this Term of Use. Oslo District Court will be the legal venue.

Purpose of these Terms of Service

The Terms and Conditions of Use (hereinafter referred to as the “Terms”) govern and apply to your access and use of the site LocalFood, novamanus.com and subsites, application and tools (hereinafter referred to as the “Service”). By accessing this Service, you agree to be bound by these Terms. If you do not agree with the Terms, you are prohibited from using or accessing this Service. Nova Manus AS (“the Company” or “we”) is the provider of the Service and has furnished these Terms. The Terms stated below are intended for businesses. Please see our terms for private individuals if you are not acting as, or behalf of, a business.

User account for businesses

•  In order to use the Service you need to be at the legal age of majority and at least 18 years old, because you need to be responsible for your actions and capable of entering into this agreement governed by the Terms. You do also need to make sure that you have the necessary powers to act on behalf of the business that you are representing.

•  You represent and warrant that all information that you submit upon creation of your account, or at other times, is correct.

•  You are solely responsible for maintaining the confidentiality of your username and password.

•  You are not allowed to transfer your account to another party without consent from the Company.

•  If you are a private individual, you have to create a user account for private individuals.

•  Whether you need to create a user account for businesses depends on whether you buy items to resell, selling the same goods often and / or for a large sum of money, you have a company that operates within the categories you are listing online and/or you use a logo in the listing. Furthermore you will be considered to be a business if you are self-employed or your use is similar to the use of a self-employed user. The Company reserves the right to determine whether you need to create a business user account. We do also remind you that we both cherish, promote and demand local business ownership, hence the impossibility to register business accounts for companies that are not considered to be resident only in a specific region.

•  You may disable and delete your account at any time.

•  The Company has the right to limit, suspend or terminate your user account and access to the Service if the Company believes you are abusing the Service in any way. Company also has the right to refuse or terminate all parts of the Service to anyone at its own discretion.

Remuneration for marketplace services

•  If you are a vendor selling goods at LocalFood and / or associated web domains and applications, you will need to offer your goods on terms forth here. The Company is not a party to that agreement between the customer and you as vendor.

•  Vendors must take full responsibility for any and all agreements, obligations and communication with regards to both payment, delivery and return of goods from and to customers, including any interaction with freight forwarders.

•  The Company will provide vendors with different kinds of features and functionality with regards to listing, promotion, shopping cart, purchase and payment of goods. Vendor might need to enter into separate agreements with banks or payment intermediaries to benefit from all features.

•  Except for actual shipping costs, all prices listed for goods to be sold are the price vendor can demand from customers. A cut of the net worth of the customer transaction will be billed by The company to the vendor as a remuneration for marketplace services and availability. The remuneration to the vendor is non-refundable, even if the customer is entitled to cancellation of the order or return the goods at some point.

Using LocalFood on our different domains and applications

•  You are solely responsible for the content and information that you post, upload or otherwise make available on and via the Service.

•  It is assumed that you are familiar with applicable law and regulations, and not use the Service in any way that violates any laws and regulations. You are not allowed to list items prohibited by law.

•  You may not post, distribute, or reproduce in any way any copyrighted material, trademarks or other proprietary information without the express consent of the owner of such proprietary rights. If necessary, it will be your sole responsibility to prove such consent.

•  The Service is a marketplace, a mediator of purchases and sales, and disclaims any liability in connection to the accuracy of the content in the listing and for the completion of the sale including but not limited to delivery and payment of goods. However, we ask you to file a report if a customer fails to pay for items, a vendor fails to deliver items or a user otherwise fails to perform its contractual obligation so that the Company can decide whether to terminate the applicable user account.

•  Company may moderate all content and ultimately decide whether to remove a listing to the extent such content includes, is in conjunction with, or alongside any, Objectionable Content. Objectionable Content includes, but is not limited to: (i) sexually explicit materials; (ii) obscene, defamatory, libellous, slanderous, violent and/or unlawful content or profanity; (iii) content that is deceptive or fraudulent.

Intellectual property rights

You agree to give Company a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, make publicly display, publish, translate and distribute any user content that you post on or otherwise provide to the Service. Company will however only use this content in connection with any purpose related to the operation, development and marketing of the Service. This does not limit your rights or obligations according to the GDPR.

You retain ownership of all rights, including intellectual property rights, in all content that you post to the Service.

Disclaimer of warranties

The content of the Service is provided "as is" and on an “as available” basis. Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Company reserves the right to modify or discontinue the Service with or without notice.

Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

From time to time, the Service will be unavailable due to both planned and unplanned maintenance.

Revisions and Errata

Company may make changes to the Service at any time without prior notice. Company does not, however, make any commitment to update the Service.

Limitations of liability

In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the Service, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage.

Indemnification

Company, its parents, subsidiaries, affiliates, officers and employees shall be indemnified from any claim or demand, including reasonable attorney’s fees and cost, made by any third party due to or arising out of your use of the Service, or others use of your account. Users of the marketplace are considered to be such third parties when they are customers to the vendor, although the marketplace might have brought them together. Any and all disputes between customer and vendor are the vendors sole responsibility.

Site Terms of Use Modifications

Company may revise these Terms of use at any time without notice. By using the Service you are agreeing to be bound to the then current version of these Terms of use.

Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Transfer of personal data

Transfer of personal data will be handled according to the GDPR and our Privacy Policy. Any collection or transfer of personally identifiable information to your own data systems is your responsibility. The Company is neither a data controller or data processor for data handling or transactions taking place outside novamanus.com.

Sole responsibility for transactions, customs, taxes, customer care

As a business user of our Service you acknowledge that you have the sole responsibility for all issues with regards to tax, customs, customer care, freight, returns, complaints from both potential and existing customers. Our Service consists of the ability to put your goods on display as a self-service solution.

All kinds of interactions with the users of novamanus.com is your sole responsibility.

We have not performed any kind of user approval or authentication, although we are able to deny user registration and revoke user access.

Governing Law

This Term of Use are subject to the laws of Norway without regard to principles for choice of law. You agree to the exclusive jurisdiction of the courts of Norway to resolve any dispute or claim that arises from this Term of Use. Oslo District Court will be the legal venue.

Our responsibility

We

• alone decide why your personal data are processed,

• alone decide how your personal data are processed, and

•  process your personal data.

Hence we are

•  a "controller", and

•  a "processor".

What does our Privacy Policy cover?

Our privacy policy is:

•  effective as of: 6th of March 2018

Our policy applies to:

•  our website: novamanus.com

•  our app: Nova Manus Local Food

Why and how do we process your data?

We collect Webform entry in EU to Collect information.

In which situations do we process your data?

We are:

•  a recipient of your personal data.

We process your personal data in the:

•  private sector.

We collect personal data:

We process your personal data in a situation that concerns:

•  the offering of

  • goods, or

  • services.

•  an online activity.

•  a contract or that concerns an entry into a contract.

From whom and how do we collect your personal data?

We collect your personal data:

•  directly from you.

We collect your personal data:

•  electronically with the use of a web form.

•  electronically by

  • storing information on your terminal equipment, or

  • accessing information stored on your terminal equipment, or

  • reading information emitted by your terminal equipment.

When you provide us with your personal data, your provision is:

•  permitted and obligatory. You must give us: your name, location/city you live in, email and telephone number.

If you fail to provide us with your personal data and such provision is obligatory, then it can affect you: You will not be able to use our site to its full extent.

Obligatory provision of personal data is:

•  a contractual requirement.

Do we perform automated decision-making and automated profiling?

We do not use your personal data to make automatic decisions about you.

About our processing purposes

We process your personal data for the purposes that are described in Section 3.

Our processing purposes are

• real,

• present, and

• legitimate.

We process your personal data for purposes that are legitimate.

We do not process your personal data for secondary purposes that are inconsistent with the primary purposes for which your personal data is collected initially,

•  without your prior consent,

•  without a legitimate interest, and

•  without legal ground.

We inform you before we process your personal data for secondary purposes

•  if we in the first instance collect your personal data initially for a primary purpose, and

•  if our secondary purpose is inconsistent with the primary purpose.

Do we minimize processing of your personal data?

We limit our collection of your personal data to what is

•  adequate for our processing purposes, and

•  relevant for our processing purposes.

We ensure that our processing purposes limit how much and how often we collect and process

•  your personal data, and

•  different categories of your personal data.

We limit our processing of your personal data to an extent that is needed for the purposes for which we process the personal data.

We limit our collection of your personal data to a frequency that is needed for the purposes for which we process the personal data.

We limit our processing of your personal data to a frequency that is needed for the purposes for which we process the personal data.

Are your personal data accurate?

The personal data that we collect about you are accurate at the time of the collection.

We take reasonable steps to ensure swift

•  deletion of the personal data that are inaccurate, or

•  rectification of the personal data that are inaccurate.

How long do we keep your personal data?

We limit the duration we store your personal data to what is necessary for our processing purposes.

We continuously review the necessity of our continued storage of your personal data: Every two months we review whether to keep or delete data.

We delete your personal data within a specified time-limit: We delete your data one year after your customer relationship with us ends.

If the further retention of your personal data is necessary for the purposes that are specified by law, we can further retain your personal data.

Do we share your personal data?

We do not disclose your personal data to recipients.

We do not keep a record of

•  the parties who request that we disclose your personal data, and

•  the parties' requests.

We transfer your personal data to a recipient that processes the personal data on our behalf: We use Microsoft Azure.

Do we transfer your personal data outside the EU or EEA?

We do not transfer your personal data

•  to countries outside the EU and EEA, or

•  to an international organization.

Are your personal data secure?

We secure your personal data

•  with appropriate technical measures,

•  with appropriate organisational measures,

•  with an appropriate level of security,

•  against unauthorised processing,

•  against unlawful processing,

•  against accidental or unlawful loss,

•  against accidental or unlawful destruction, and

•  against accidental or unlawful damage.

We do not have an internal policy for the security of personal data.

We have a procedure and an ability to discover, notify and document the breach of the security of the processing of personal data.

If we have a reasonable degree of certainty of a breach of the security of the processing of your personal data, then we will:

•  report the security breach to the management.

•  assign a person with responsibility to

  •  assess whether the security breach can have unfavourable effects for you,

  •  inform relevant persons in our organisation,

  •  determine whether it is necessary to notify the Supervisory Authority of the security breach, and

  •  determine whether it is necessary to communicate information about the security breach to you.

•  investigate the security breach.

•  seek to prevent that a breach of security leads to

  •  accidental or unlawful destruction of the personal data,

  •  accidental or unlawful loss of control of the personal data,

  •  accidental or unlawful loss of access to the personal data,

  •  accidental or unlawful alteration of the personal data,

  •  unauthorised disclosure of the personal data, or

  •  unauthorised access to the personal data.

•  mitigate the immediate risk of a damage.

•  notify the Supervisory Authority about the security breach, if the personal data breach is likely to lead to a risk for your rights and freedoms.

Are we certified and do we follow a code of conduct?

The information we provide in the preceding sections sufficiently ensures a fair and transparent processing of your personal data.

We do not use an approved certification body to certify that we comply with the law.

What are your rights?

We fulfil your rights that concern the protection of your personal data.

You have the right to object to the processing of your personal data for the purpose of direct marketing.

You can exercise the right at the time of your choice.

If you object to the processing of your personal data for the purpose of direct marketing, then the law forbids that we process the personal data for the purpose of direct marketing.

You have the right to access your personal data.

If you request that we confirm whether or not we process your personal data, then you have a right that obliges us to confirm that we

•  process your personal data, or

•  do not process your personal data.

Your right to obtain confirmation from us that we process (or do not process) your personal data

•  does not include data that is anonymous.

•  includes the personal data that concern you.

•  does not include personal data that does not concern you.

•  includes pseudonymous data that can be clearly linked to you.

We must give you access to your personal data if

•  you request that we confirm whether or not we process your personal data, and

•  we process your personal data, and

•  you request to access your personal data.

We must provide you with a copy of your personal data if

•  you request that we confirm whether or not we process your personal data , and

•  we process your personal data, and

•  you request a copy of your personal data.

If you request further copies of your personal data, then we can charge you with a reasonable fee that we base on the administrative costs.

You have the right to the information about our safeguards for the transfer of your personal data to a country that is outside the EU and the EEA if

•  you request that we confirm whether or not we process your personal data , and

•  we transfer your personal data to a country that is outside the EU and the EEA.

You have the right to the rectification of your personal data.

Your right to obtain rectification of personal data that are inaccurate

•  does not include data that is anonymous.

•  includes only the personal data that concern you.

•  includes pseudonymous data that can be clearly linked to you.

We must rectify your personal data if

•  we process your personal data, and

•  your personal data are inaccurate, and

•  you request to obtain the rectification of your personal data.

We must complete your personal data if

•  we process your personal data, and

•  your personal data are incomplete, and

•  you request to obtain the completion of your personal data.

You have the right to provide us with a supplementary statement.

We must communicate the rectification of your personal data to recipients of your personal data (if any).

We do not communicate the rectification of your personal data to recipients of your personal data if the communication to the recipient

•  is impossible, or

•  involves a disproportionate effort.

You have the right to the erasure of your personal data.

We must erase your personal data without undue delay if

•  you request to obtain the erasure of your personal data, and

•  we process your personal data, and

•  your personal data are not necessary to the purposes for our processing of your personal data.

We must erase your personal data without undue delay if

•  you request to obtain the erasure of your personal data, and

•  we process your personal data, and

•  you withdraw your consent on which we base the processing of your personal data, and

•  another legal ground does not exist for our processing of your personal data.

We must erase your personal data without undue delay if

•  you request to obtain the erasure of your personal data, and

•  we process your personal data, and

•  our processing of your personal data is necessary for the performance of a task that we carry out in the public interest, or

•  our processing of your personal data is necessary in the exercise of an official authority that is vested in us, and

•  our processing is necessary for the purposes of the legitimate interests that we pursue, or

•  our processing is necessary for the purposes of the legitimate interests that a third party pursues, and

•  you object to our processing of your personal data, and

•  our processing of your personal data have a legitimate ground that does not override your objection.

We must erase your personal data without undue delay if

•  you request to obtain the erasure of your personal data, and

•  we process your personal data, and

•  you object to our processing of your personal data for the purposes of direct marketing to you, and

•  our processing of your personal data have a legitimate ground that does not override your objection.

We must erase your personal data without undue delay if

•  you request to obtain the erasure of your personal data, and

•  our processing of your personal data are unlawful.

We must erase your personal data without undue delay if

•  you request to obtain the erasure of your personal data, and

•  the personal data needs to be erased in order to comply with a legal obligation in Union or Member State law.

We must erase your personal data without undue delay if

•  you request to obtain the erasure of your personal data, and

•  your personal data is collected in relation to the offer of information society services.

We must communicate the erasure of your personal data to the recipients to which we disclose the personal data (if any).

We do not communicate the erasure of your personal data to recipients of your personal data if the communication to the recipient

•  is impossible, or

•  involves a disproportionate effort.

You have the right to obtain from us the restriction of our processing of your personal data.

Your right to obtain restriction of our processing of your personal data

•  does not include data that is anonymous.

•  includes only the personal data that concern you.

•  includes pseudonymous data that can be clearly linked to you.

We must restrict the processing of your personal data for a period to verify the accuracy of your personal data if

•  you request to obtain the restriction of the processing of your personal data, and

•  you contest the accuracy of your personal data.

We must restrict the processing of your personal data if

•  you request to obtain the restriction of the processing of your personal data, and

•  the processing of your personal data are unlawful, and

•  you oppose the erasure of your personal data.

We must restrict the processing of your personal data if

•  you request to obtain the restriction of the processing of your personal data, and

•  we do not need your personal data for the purposes of our processing, and

•  you require your personal data to establish a legal claim, or

•  you require your personal data to exercise a legal claim, or

•  you require your personal data to defend against a legal claim.

We must restrict the processing of your personal data if

•  you request to obtain the restriction of the processing of your personal data, and

•  you object to our processing of your personal data that are necessary for the performance of a task that we carry out in the public interest, or

•  you object to our processing of your personal data that are necessary in the exercise of an official authority that is vested in us, and

•  you object to our processing of your personal data that are necessary for the purposes of the legitimate interests that we pursue, and

•  you wait to verify that our processing of your personal data have a legitimate ground that does not override your objection.

We must communicate the restriction of processing of your personal data to recipients of your personal data (if any).

We do not communicate the restriction of processing of your personal data to recipients of your personal data if the communication to the recipient

•  is impossible, or

•  involves a disproportionate effort.

If we restrict our processing of your personal data, then we can

•  store your personal data,

•  process your personal data on the basis of your consent,

•  process your personal data to establish a legal claim,

•  process your personal data to exercise a legal claim,

•  process your personal data to defend ourselves against a legal claim,

•  process your personal data to protect the rights of a person,

•  process your personal data for the reasons of a public interest of the Union or of a Member State.

If you obtain a restriction of our processing of your personal data, then we must inform you before a lift of the restriction.

How can you exercise your rights?

We do not enable you to communicate with us about the exercise of your rights concerning the protection of your personal data.

You receive our answer to your request that concerns the protection of your personal data at:

•  your email address.

We have a person who is responsible for handling of your request that concerns the protection of your personal data.

We have policies that ensure that your requests concerning the protection of your personal data are

•  recognized, and

•  handled within the time-limits of the law.

We inform you of our handling of your request that we exercise your rights (regarding the protection of your personal) within:

•  a month of the reception of your request.

Do you have a right to complain?

You can lodge a complaint to a supervisory authority

•  at your habitual residence in the EU and the EEA.

•  at the place of your work in the EU and the EEA.

•  at the place of the alleged infringement in the EU and the EEA.

The Supervisory Authority should within a reasonable period inform you of

•  the progress of the complaint, and

•  the outcome of the complaint.

You can mandate that an organization lodges a complaint on your behalf with a Supervisory Authority.

The Supervisory Authority should within a reasonable period inform you of

•  the progress of the complaint, and

•  the outcome of the complaint.

You can seek a judicial remedy in the EU and the EEA against

•  a controller,

•  a processor, and

•  a Supervisory Authority.

You can mandate that an organization exercises your right

•  to a judicial remedy on your behalf.

•  to a compensation for a damage as a result of a breach of the law on the protection of the personal data on your behalf.

Can you choose your privacy settings?

Currently, you cannot declare to us your choice about our processing of your personal data.

Will you be informed about our privacy policy changes?

If we change our privacy policy, then we publish a new version of it.

We do not make available the prior versions of our privacy policy.

A change of our policy will not reduce your rights without your prior consent.

How to contact us

LocalFood by Nova Manus AS

Træleborgodden 6, 3112 Tønsberg

Norway

Org. ID: 913 535 782

Mail: support@localfood.no

Facebook: lokalmatappen

Standard salgsbetingelser for forbrukerkjøp av varer i butikker hos LocalFood

Innledning

Dette kjøpet er regulert av de nedenstående salgsbetingelser. Forbrukerkjøp over internett reguleres hovedsakelig av avtaleloven, forbrukerkjøpsloven, markedsføringsloven, angrerettloven og ehandelsloven, og disse lovene gir forbrukeren ufravikelige rettigheter. Lovene er tilgjengelig på www.lovdata.no.

Avtalen regulerer bare kjøp via portalen LocalFood. LocalFood er en markedsplass som drives av Nova Manus AS. Markedsplassen kan sammenlignes med et kjøpesenter med flere butikker. Forbrukeren handler, inngår avtale med og betaler til den enkelte butikken som har de varene forbrukeren vil kjøpe.

Avtalen

Avtalen består av disse salgsbetingelsene og opplysninger gitt i bestillingsløsningen LocalFood.

Partene

•  Selger er den aktuelle butikken som har varene som ønskes kjøpt.

•  Kjøper er forbrukeren som foretar bestillingen.

•  Alle rettigheter og plikter ved kjøpet eksisterer mellom kjøper og selger.

•  LocalFood / Nova Manus AS er ikke part i avtalen. Besøk på markedsplassen LocalFood reguleres i separate vilkår - Terms of Service B2C.

Pris

Den oppgitte prisen for varen og tjenester er den totale prisen kjøper skal betale. Selger kan i tillegg ta betalt for reelle fraktkostnader, inkludert fraktkostnader når det er nødvendig med flere delleveranser. Denne prisen inkluderer alle avgifter og tilleggskostnader. Ytterligere kostnader som selger ikke har informert om før kjøpet, skal kjøper ikke bære.

Dersom kjøper bestiller varer i flere omganger eller fra ulike selgere, vil det kunne beregnes fraktkostnader for hver enkelt bestilling og selger.

Avtaleinngåelse

Avtalen er bindende for begge parter når kjøperen har sendt sin bestilling til selgeren.

Avtalen er likevel ikke bindende hvis det har forekommet skrive- eller tastefeil i tilbudet fra selgeren i bestillingsløsningen i nettbutikken eller i kjøperens bestilling, og den annen part innså eller burde ha innsett at det forelå en slik feil.

Betalingen

Selgeren kan kreve betaling for varen fra det tidspunkt den blir sendt fra selgeren til kjøperen.

Dersom kjøperen bruker kredittkort, debetkort eller Vipps ved betaling, kan selgeren reservere kjøpesummen ved bestilling. Beløpet blir belastet den dagen varen sendes.

Levering

Levering er skjedd når kjøperen, eller dennes representant, har overtatt varen.

Hvis ikke leveringstidspunkt fremgår av bestillingsløsningen, skal selgeren levere varen til kjøper uten unødig opphold og senest 30 dager etter bestillingen fra kunden. Varen skal leveres hos kjøperen med mindre annet er særskilt avtalt mellom partene.

Risikoen for varen

Risikoen for varen går over på kjøper når denne, eller dennes representant, har fått varene levert.

Angrerett

Med mindre avtalen er unntatt fra angrerett, kan kjøperen angre kjøpet av varen i henhold til angrerettloven. Næringsmidler må returneres i uåpnet emballasje.

Angreretten kan ikke benyttes av firmaer eller andre som har handlet som ledd i næringsvirksomhet.

Angreretten gjelder bare når den samlede kontraktssummen, inkludert frakt- og tilleggskostnader som forbrukeren skal betale, er NOK 300 eller mindre.

Kjøperen må gi selger melding om bruk av angreretten innen 14 dager fra fristen begynner å løpe. I fristen inkluderes alle kalenderdager. Dersom fristen ender på en lørdag, helligdag eller høytidsdag forlenges fristen til nærmeste virkedag.

Angrefristen anses overholdt dersom melding er sendt før utløpet av fristen. Kjøper har bevisbyrden for at angreretten er blitt gjort gjeldende, og meldingen bør derfor skje skriftlig i samsvar med tilsendt angrerettskjema.

Ved kjøp av enkeltstående varer vil angrefristen løpe fra dagen etter at varen(e) er mottatt.

Selges et abonnement, eller innebærer avtalen regelmessig levering av identiske varer, løper fristen fra dagen etter første forsendelse er mottatt.

Består kjøpet av flere leveranser, vil angrefristen løpe fra dagen etter siste leveranse er mottatt.

Angrefristen utvides til 12 måneder etter utløpet av den opprinnelige fristen dersom selger ikke før avtaleinngåelsen opplyser om at det foreligger angrerett og standardisert angreskjema. Tilsvarende gjelder ved manglende opplysning om vilkår, tidsfrister og fremgangsmåte for å benytte angreretten. Sørger den næringsdrivende for å gi opplysningene i løpet av disse 12 månedene, utløper angrefristen likevel 14 dager etter den dagen kjøperen mottok opplysningene.

Ved bruk av angreretten må varen leveres tilbake til selgeren uten unødig opphold og senest 14 dager fra melding om bruk av angreretten er gitt. Kjøper dekker de direkte kostnadene ved å returnere varen. Selgeren kan ikke fastsette gebyr for kjøperens bruk av angreretten.

Kjøper kan prøve eller teste varen på en forsvarlig måte for å fastslå varens art, egenskaper og funksjon, uten at angreretten faller bort. Dersom prøving eller test av varen går utover hva som er forsvarlig og nødvendig, kan kjøperen bli ansvarlig for eventuell redusert verdi på varen.

Selgeren er forpliktet til å tilbakebetale kjøpesummen til kjøperen uten unødig opphold, og senest 14 dager fra selgeren fikk melding om kjøperens beslutning om å benytte angreretten. Selger har rett til å holde tilbake betalingen til han har mottatt varene fra kjøperen, eller til kjøper har lagt frem dokumentasjon for at varene er sendt tilbake.

Forsinkelse og manglende levering - kjøpernes rettigheter og frist for å melde krav

Dersom selgeren ikke leverer varen eller leverer den for sent i henhold til avtalen mellom partene, og dette ikke skyldes kjøperen eller forhold på kjøperens side, kan kjøperen i henhold til reglene i forbrukerkjøpslovens kapittel 5 etter omstendighetene holde kjøpesummen tilbake, kreve oppfyllelse, heve avtalen og/eller kreve erstatning fra selgeren.

Ved krav om misligholdsbeføyelser skal meldingen av bevishensyn være skriftlig overfor selger.

Oppfyllelse

Kjøper kan fastholde kjøpet og kreve oppfyllelse fra selger. Kjøper kan imidlertid ikke kreve oppfyllelse dersom det foreligger en hindring som selgeren ikke kan overvinne, eller dersom oppfyllelse vil medføre en så stor ulempe eller kostnad for selger at det står i vesentlig misforhold til kjøperens interesse i at selgeren oppfyller. Skulle vanskene falle bort innen rimelig tid, kan kjøper likevel kreve oppfyllelse.

Kjøperen taper sin rett til å kreve oppfyllelse om han eller hun venter urimelig lenge med å fremme kravet.

Heving

Dersom selgeren ikke leverer varen på leveringstidspunktet, skal kjøperen oppfordre selger til å levere innen en rimelig tilleggsfrist for oppfyllelse. Dersom selger ikke leverer varen innen tilleggsfristen, kan kjøperen heve kjøpet.

Kjøper kan imidlertid heve kjøpet umiddelbart hvis selger nekter å levere varen. Tilsvarende gjelder dersom levering til avtalt tid var avgjørende for inngåelsen av avtalen, eller dersom kjøperen har underrettet selger om at leveringstidspunktet er avgjørende.

Leveres tingen etter tilleggsfristen forbrukeren har satt eller etter leveringstidspunktet som var avgjørende for inngåelsen av avtalen, må krav om heving gjøres gjeldende innen rimelig tid etter at kjøperen fikk vite om leveringen.

Erstatning

Kjøperen kan kreve erstatning for lidt tap som følge av forsinkelsen. Dette gjelder imidlertid ikke dersom selgeren godtgjør at forsinkelsen skyldes hindring utenfor selgers kontroll som ikke med rimelighet kunne blitt tatt i betraktning på avtaletiden, unngått, eller overvunnet følgene av.

Mangel ved varen - kjøperens rettigheter og reklamasjonsfrist

Hvis det foreligger en mangel ved varen må kjøper innen rimelig tid etter at den ble oppdaget eller burde ha blitt oppdaget, gi selger melding om at han eller hun vil påberope seg mangelen. Kjøper har alltid reklamert tidsnok dersom det skjer innen 2 mnd. fra mangelen ble oppdaget eller burde blitt oppdaget. Reklamasjon kan skje senest to år etter at kjøper overtok varen. Dersom varen eller deler av den er ment å vare vesentlig lenger enn to år, er reklamasjonsfristen fem år.

Dersom varen har en mangel og dette ikke skyldes kjøperen eller forhold på kjøperens side, kan kjøperen i henhold til reglene i forbrukerkjøpsloven kapittel 6 etter omstendighetene holde kjøpesummen tilbake, velge mellom retting og omlevering, kreve prisavslag, kreve avtalen hevet og/eller kreve erstatning fra selgeren.

Reklamasjon til selgeren skal skje skriftlig.

Retting eller omlevering

Kjøperen kan velge mellom å kreve mangelen rettet eller levering av tilsvarende ting. Selger kan likevel motsette seg kjøperens krav dersom gjennomføringen av kravet er umulig eller volder selgeren urimelige kostnader. Retting eller omlevering skal foretas innen rimelig tid. Selger har i utgangspunktet ikke rett til å foreta mer enn to avhjelpsforsøk for samme mangel.

Prisavslag

Kjøper kan kreve et passende prisavslag dersom varen ikke blir rettet eller omlevert. Dette innebærer at forholdet mellom nedsatt og avtalt pris svarer til forholdet mellom tingens verdi i mangelfull og kontraktsmessig stand. Dersom særlige grunner taler for det, kan prisavslaget i stedet settes lik mangelens betydning for kjøperen.

Heving

Dersom varen ikke er rettet eller omlevert, kan kjøperen også heve kjøpet når mangelen ikke er uvesentlig.

Særskilt om vare skadet under transport

Varer kan bli skadet under transport. Dersom kjøper mottar skadet vare, må kjøper ta vare på emballasjen og varene. Videre må kjøper levere emballasje og vare tilbake til Posten eller den speditøren som leverte varene, hvor kjøper vil få et skadeskjema som må fylles ut. Varene sendes så til selgers avsenderadresse sammen med skjemaet. Returen skal gjennomføres innen rimelig tid, noe som i henhold til denne avtalen anses for å være innen syv virkedager fra mottak av varen.

Selgerens rettigheter ved kjøperens mislighold

Dersom kjøperen ikke betaler eller oppfyller de øvrige pliktene etter avtalen eller loven, og dette ikke skyldes selgeren eller forhold på selgerens side, kan selgeren i henhold til reglene i forbrukerkjøpsloven kapittel 9 etter omstendighetene holde varen tilbake, kreve oppfyllelse av avtalen, kreve avtalen hevet samt kreve erstatning fra kjøperen. Selgeren vil også etter omstendighetene kunne kreve renter ved forsinket betaling, inkassogebyr og et rimelig gebyr ved uavhentede varer.

Oppfyllelse

Selger kan fastholde kjøpet og kreve at kjøperen betaler kjøpesummen. Er varen ikke levert, taper selgeren sin rett dersom han venter urimelig lenge med å fremme kravet.

Heving

Selger kan heve avtalen dersom det foreligger vesentlig betalingsmislighold eller annet vesentlig mislighold fra kjøperens side. Selger kan likevel ikke heve dersom hele kjøpesummen er betalt. Fastsetter selger en rimelig tilleggsfrist for oppfyllelse og kjøperen ikke betaler innen denne fristen, kan selger heve kjøpet.

Renter ved forsinket betaling/inkassogebyr

Dersom kjøperen ikke betaler kjøpesummen i henhold til avtalen, kan selger kreve renter av kjøpesummen etter forsinkelsesrenteloven. Ved manglende betaling kan kravet, etter forutgående varsel, bli sendt til Kjøper kan da bli holdt ansvarlig for gebyr etter inkassoloven.

Gebyr ved uavhentede ikke-forskuddsbetalte varer

Dersom kjøperen unnlater å hente ubetalte varer, kan selger belaste kjøper med et gebyr. Gebyret skal maksimalt dekke selgerens faktiske utlegg for å levere varen til kjøperen.

Garanti

Garanti som gis av selgeren eller produsenten, gir kjøperen rettigheter i tillegg til de kjøperen allerede har etter ufravikelig lovgivning. En garanti innebærer dermed ingen begrensninger i kjøperens rett til reklamasjon og krav ved forsinkelse eller mangler.

Personopplysninger

Behandlingsansvarlig for innsamlede personopplysninger er selger. Med mindre kjøperen samtykker til noe annet, kan selgeren, i tråd med personopplysningsloven, kun innhente og lagre de personopplysninger som er nødvendig for at selgeren skal kunne gjennomføre forpliktelsene etter avtalen. Kjøperens personopplysninger vil kun bli utlevert til andre hvis det er nødvendig for at selger skal få gjennomført avtalen med kjøperen, eller i lovbestemte tilfelle.

Konfliktløsning

Klager rettes til selger innen rimelig tid. Partene skal forsøke å løse eventuelle tvister i minnelighet. Dersom dette ikke lykkes, kan kjøperen ta kontakt med Forbrukerrådet for mekling.